Privacy Policy

This Privacy Policy explains what information Clinex Academy ("Clinex", "we", "us") collects when you use clinex.academy, how we use it, and the choices you have.

Information we collect

• Account details: your full name, email address, phone (WhatsApp) number, country and, if you add one, a profile photo.
• Order details: the course you order, the amount, and the payment status. Card payments are processed by our payment provider (Paymob); we never see or store your full card number.
• Learning activity: lessons you watch, your progress, quiz results and certificates.
• Device and security information: the devices you sign in from, used to enforce the device limit on each account and to protect course content.
• Messages you send us through the Help Center, WhatsApp, Telegram or email.

How we use your information

• To create and secure your account and give you access to the courses you purchased.
• To process payments and confirm your orders.
• To track your progress and issue certificates.
• To answer your questions and send you important notices about your account or course.
• To prevent account sharing, fraud and misuse of the platform.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us run the platform (such as hosting, authentication, video delivery and payment processing), and only as far as they need it to provide their service, or when required by law.

Data retention

We keep your account information for as long as your account is active, so you keep lifetime access to your courses. You can ask us to delete your account at any time; some order records may be kept where the law requires it.

Your rights

You can view and update your name, photo, email and password from My Profile in your dashboard. To request a copy of your data or the deletion of your account, contact us using the details below.

Cookies

We use essential cookies to keep you signed in and to secure your account. We do not use advertising cookies.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

Clinex Academy, Cairo, Egypt. For any privacy question, contact us through the Contact page.